CCTV Support Engineer
Responsibilities
- Troubleshooting & Resolution: Diagnose and fix technical issues with CCTV cameras, recorders, and software.
- Customer Support: Assist customers via phone, email, or remote desktop to resolve CCTV-related problems.
- System Maintenance: Maintain optimal performance of CCTV systems by performing updates and basic repairs.
- Installation & Configuration (For some positions): Install and configure CCTV systems for new customers.
- Knowledge Base: Document solutions and maintain a knowledge base to assist future troubleshooting.
Qualifications
- Technical Skills: CCTV systems (cameras, recorders, software), networking.
- Problem-solving: Diagnose, troubleshoot CCTV issues efficiently.
- Communication: Explain technical situations clearly, listen well to clients.
- Customer Service: Provide excellent technical support, stay calm under pressure.
- Industry certifications, experience with specific CCTV brands.
