Field Support Engineer
Responsibilities
- On-site Support: Diagnose, troubleshoot, and fix technical issues at customer locations.
- Client Interaction: Understand client needs, explain technical situations, and provide excellent customer service.
- Network Maintenance: Ensure uptime and efficiency of client networks (servers, routers, etc.).
- Troubleshooting and Problem-solving: Analyze problems, identify root causes, and implement solutions.
- Training and Guidance: Train client personnel on using equipment or software.
Qualifications
- Bachelor's degree in a technical field like IT, electronics, or engineering is often preferred.
- Strong knowledge of hardware, software, and networking concepts.
- Excellent troubleshooting and problem-solving skills.
- Effective communication and interpersonal skills to interact with clients from diverse backgrounds.
- Ability to work independently, manage time effectively, and prioritize tasks.
