Remote Support Coordinator
Responsibilities
- Provide technical support to customers via phone, email, chat, and remote desktop tools.
- Troubleshoot and resolve a variety of technical issues related to our software/hardware/products (depending on the company).
- Escalate complex issues to the appropriate technical team.
- Document customer interactions and resolutions to maintain a knowledge base.
- Maintain a positive and professional conduct while providing excellent customer service.
- Stay up to date on new technologies and company products.
Qualifications
- Minimum of 1-2 years of experience in a customer service or technical support role.
- Strong communication and interpersonal skills.
- Excellent problem-solving and analytical abilities.
- Proficient in using computers and various software applications.
- Ability to work independently and manage multiple tasks simultaneously.
- A positive and helpful attitude.
